Returns
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm
This site trades in accordance with recent EU directives for online trading as follows:
We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. Your credit card will show "carrot.co.uk".
All goods come with a 14 day satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of receiving your order and we will exchange it for an alternative product or refund your money (P&P costs are non refundable).
In the unlikely event that your goods are faulty please return the item to us and you may choose to receive a replacement, another item for the same value or a refund.
Returns conditions:
Goods MUST BE unused (we adhere to strict health and hygiene conditions).
Goods must be in their original condition & packaging.
Goods must be received back at our office within 14 days from the day you receive your order.
Lingerie and items of clothing are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
Notice is given that free offers and our P&P costs will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level.
Please send your returns to:
Returns
UCS Trading
206 Watford Road
St. Albans
Herts
AL2 3EB
Please ensure that you quote your original order number.
